1. General Provisions.

1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties that defines the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods via e-mail. in the shop.

1.2. The Seller reserves the right to change, correct or supplement the rules at any time, taking into account the requirements established by legal acts. The buyer is notified by email. on the store's website. When a buyer makes purchases by email, the Store applies the Rules in effect at the time the order is placed. Seller ZAO ZORE, organization code 300601356

1.3. The following persons have the right to buy e-mail in the store:

1.3.1. able-bodied individuals, that is, persons who have reached the age of majority, whose legal capacity is not limited by a court decision;

1.3.2. minors aged 14 to 18 years only with the consent of their parents or guardians, with the exception of cases where they manage their income independently;

1.3.3. legal entities;

1.3.4. authorized representatives of all the above persons.

1.4. By approving the rules, the seller also guarantees that, based on rules 1.3. Item, the Buyer has the right to purchase the goods via email. in the shop.

1.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer sends an email. After creating a shopping cart in the store, specifying the delivery address, selecting a payment method and familiarizing yourself with the Seller’s rules, click the “Confirm order” button (see paragraph 5 “Ordering goods, prices, payment procedures, terms”).

2. Protection of personal data.

2.1. Order goods by e-mail In the store, the Buyer can:

2.1.1. by registering with this email address in the store - by entering the data requested during registration;

2.1.2. without registering to this email in the store.

2.2. Buyer when ordering goods 2.1. in the ways provided for in paragraph of the rules, in the relevant information fields provided by the Seller, the Buyer’s personal data necessary for the proper execution of the product order must be indicated: first name, last name, delivery address of the goods, telephone number and email address. mailing address.

2.3. By approving these rules, the Buyer agrees that 2.2. The Buyer's personal data specified in this paragraph will be processed during the electronic sale of goods and services. in the store, for the purpose of analyzing the Seller’s activities and direct marketing.

2.4. By giving consent to the processing of the Buyer’s personal data in the Seller’s email for the sale of goods and services. store, the Buyer also agrees that the email address specified by the Buyer will be sent information messages necessary to complete the order of the goods to the email address and telephone number.

2.5. The buyer who registers by email in the store and when ordering goods undertakes to store and not disclose the login information to anyone.

3. Rights and obligations of the buyer.

3.1. The buyer has the right to purchase goods by email. in the store of these Rules and other articles of this email. in the order specified in the store information sections.

3.2. The buyer has the right to withdraw from the contract for the purchase and sale of goods with e-mail. store, notifying the Seller in writing (by email indicating the desired return of the goods and its order number) no later than within 14 (fourteen) working days from the date of delivery of the goods, except in cases where the contract cannot be terminated in accordance with the legislation of the Republic of Lithuania (for example, when concluding a contract for the sale and purchase of hygiene products - bed linen - see information on the website of the VSHI "Vartotojų centras" http://www.vartotojucentras. lt/istatymas.php?id=1038, " Features of the return and exchange of non-food products" clause 18.).

3.3. 3.2 rules. The buyer can exercise the right provided for in paragraph 1 only if the goods have not been damaged or their appearance has not fundamentally changed and have not been used.

3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for it.

3.5. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.

3.6. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately notify the Seller about this through the means of communication specified in the “Contacts” section.

3.7. The buyer uses the store's e-mail, agrees with these Purchase and Sale Rules and undertakes to comply with them and not violate the legal acts of the Republic of Lithuania.

4. Rights and obligations of the Seller.

4.1. The seller undertakes to provide all conditions for the correct use of e-mail by the buyer. services provided by the store.

4.2. If the Buyer tries to damage the Seller's email For the stability and security of the store or violates its obligations, the Seller has the right to limit or suspend the ability to use the Buyer's email immediately and without warning. store or, in exceptional cases, cancel the Buyer’s registration.

4.3. The Seller agrees to respect the Buyer's right to privacy with respect to the Buyer's personal information provided in the email. in the store registration form.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering goods, prices, payment procedures, terms.

5.1. email In the store, the Buyer can make purchases 24 hours a day, 7 days a week.

5.2. The Agreement comes into force from the moment the Buyer clicks the “Confirm Order” button, and after receiving the order, the Seller confirms it by sending a confirmation letter to the email specified by the Buyer. by mail

5.3. Prices for products by e-mail in the store and in the generated order are indicated in litas, including VAT.

5.4. The buyer pays for the goods in one of the following ways:

5.4.1. payment via email Banking transactions require prepayment using the email address used by the Buyer. banking system. To use this form of payment, the buyer must register via email. banking agreement with one of the serviced banks. The buyer transfers money by email. save current account. Responsibility for data security in this case lies with the relevant bank, since all monetary transactions occur through the bank's email. in the banking system.

5.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and visiting the nearest bank branch, transfers money by email. store bank account.

5.5. The buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods does the formation of the goods parcel begin and the calculation of the delivery time of the goods.

6. Delivery of goods.

6.1. The buyer who chose the delivery service when ordering undertakes to indicate the exact location of delivery of the goods.

6.2. The buyer undertakes to accept the goods himself. If the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong person.

6.3. The goods are delivered by the Seller or an authorized representative of the Seller (courier).

6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product description. These conditions are preliminary and do not apply in cases where the Seller does not have the required goods in stock and the Buyer is notified of a shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods.

6.5. In all cases, the Seller is released from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Seller. .

6.6. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains an item not ordered or the wrong quantity, or if the item is incomplete.

6.7. In all cases, if the buyer notices any damage to the parcel upon delivery, he must indicate the comments in the parcel delivery document provided by the courier, or draw up a separate document regarding these violations. The buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from liability to the Buyer for damage to the goods associated with damage to the packaging, which the Buyer did not note in the courier’s invoice.

7. Product quality, guarantees.

7.1. Each Email Details of the item sold in the store are usually included in the item description attached to each item.

7.2. The Seller is not responsible for the fact that the email color, shape or other parameters of the product in the store may not correspond to the actual size, shape and color of the product due to the characteristics of the display used by the Buyer.

7.3. The Seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific period and other conditions of which are indicated in the descriptions of such goods.

7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided for by the relevant legal acts applies.

8. Return and exchange of goods.

8.1. Defects in the sold goods are eliminated, low-quality goods are replaced and returned in accordance with the order of the Minister of Economy of the Republic of Lithuania dated 2001. June 29 by order number. 217 “On approval of the rules for the return and exchange of things”, approved by the rules for the return and exchange of things, except for cases where the contract cannot be terminated in accordance with the legislation of the Republic of Lithuania (when the contract was concluded for the sale of hygiene products - bed linen; see information VSHI website “Vartotojų centras” http 18.) In all cases, money for returned goods is transferred only to the payer’s bank account.

8.2. To return item(s) under Rule 8.1. Item, the Buyer can do this within 14 (fourteen) business days from the date of delivery of the goods to the Buyer, informing the Seller via the means of communication specified in the contacts section, indicating the name of the returned goods, order. number and reason for return.

8.3. When returning goods to the buyer, the following conditions must be met:

8.3.1. the returned product must be in its original, neat packaging;

8.3.2. the goods must not be damaged by the Buyer;

8.3.3. the product must be unused and not lost its presentation (the label is intact, the protective film is not torn off, etc.) (this clause does not apply in the event of returning a defective product);

8.3.4. the returned product must be in the same configuration in which the Buyer received it;

8.3.5. When returning a product, you must present a document confirming its purchase.

8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with clause 8.3. The procedure for returning goods is established in the article.

8.5. When returning an incorrect product and/or a low-quality product, the Seller undertakes to accept such product back and replace it with a similar suitable product.

8.6. If the Seller does not have a product suitable for replacement, the amount paid will be returned to the Buyer excluding delivery costs.

9. Responsibility of the buyer and seller.

9.1. The Buyer bears full responsibility for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide reliable personal data in the registration form, the Seller is not responsible for the consequences that arise and acquires the right to demand compensation for direct losses incurred by the Buyer.

9.2. The buyer is responsible for actions taken using this email. in the shop.

9.3. Once registered, the Buyer is responsible for sharing their login information with third parties. If the email services provided by the store are used by a third party connected to the email. store using the Buyer's login data, the Seller considers this person to be the Buyer.

9.4. The Seller is released from any liability in cases where losses arose due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not familiarize himself with these Rules, although he was given such an opportunity.

9.5. If the Seller's email address, the Store contains links to email addresses of other companies, institutions, organizations or individuals. websites, Seller is not responsible for the information or activities conducted on them, does not monitor or control these websites and does not represent these companies and individuals.

9.6. In case of damage, the guilty Party shall compensate the other Party for direct losses.

10. Marketing and information.

10.1. The seller has the discretion to initiate the email. various promotions in the store.

10.2. The seller has the right to unilaterally, without separate notice, change the terms of the promotions, as well as cancel them. Any change or cancellation of the terms of the promotion is valid only in the future, that is, from the moment of their execution.

10.3. The Seller sends all messages using the means of communication specified in the Buyer’s registration form.

10.4. The Buyer sends all messages and questions to the Seller’s email. by phone and email indicated in the “Contacts” section of the store. E-mail address.

10.5. The seller is not responsible if the buyer does not receive sent informational or confirmation messages due to failures in the Internet connection or networks of email service providers.

11. Final provisions.

11.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

11.2. All disagreements arising in the implementation of these Rules shall be resolved through negotiations. If an agreement is not reached, disputes are resolved in the manner established by the legislation of the Republic of Lithuania.